Overwhelming Change = Underwhelming Results. As company’s strive to become better, employees are usually the biggest opportunity and the biggest obstacle to change. It’s not that people are opposed to new ways of working. They are just overwhelmed by the number of change initiatives and often feel as if they are all alone in shouldering the burden. In a business environment where change is the only constant, companies must be really good at change. Whether the challenge is merger integration divestiture, new IT systems, new operating processes, new regulation, or a new business, it is necessary for the workforce to deal with change. Key processes to achieve this include building and overseeing change management capacity; and providing change management guidance and services.